Core purpose
To delight and satisfy our customers by providing products of exceptional design and quality while maintaining a production facility that operates efficiently, safely and with positive workplace culture.
Workflow – “how we deliver our promise”
Effectively managing the flow of work is vital to maintaining the quality of experiences and keeping matters sane and predictable.
- Our workflow relies on planning, procedure, communication and organization:
- Planning so that everyone knows what is happening in advance
- Procedures ensure that we don’t miss anything
- Communication ensures that the right people know what they need to know at the right times, and we avoid surprises.
- Planning and organization support predictability in where things are and how long tasks take.
Efficiency – “how we can keep doing what we do”
This refers to efficient use of human and material resources and striving for constant reduction of errors.
- Efficiency only occasionally means working faster. It usually means working smarter and more systematically
- Organization and the flow of work are vital to efficiency
You are encouraged to make decisions and act independently within the framework of the above guidelines and in keeping with our benchmarks:
- We provide extra-ordinary service
- Our interactions and their presentation surprise and delight with their unexpected level of quality and thoughtfulness
- We treat our coworkers with the respect due to our peers
- We keep our workplace clean, organized, efficient and safe
- We continually strive to do less harm to our environment and the world
- Professional demeanour and ability to work diligently and communicate at all levels within the organization You will be supported in this role and its responsibilities. PMFI is a collaborative company with the shared interest of placing people’s needs first. Your feedback on any matter is appreciated and will always be considered. Desired personality traits: – steadiness, ability to do repetitive work, an “artistic” eye – must work cooperatively with team members.
– some heavy lifting is required
Responsibility:
Concrete Casting
On a daily basis, review the pouring schedule and confer with the team to determine which moulds need to be prepared and which pour will be completed that day.
- Ensure that moulds are clean and available for use when needed.
- Cast to PMFI Standards and according to the Pouring Schedule. This will include the following:
- Pre-inspect forms and moulds to ensure that they are sound and up to pouring standards
- Prepare displacement plugs for specified products – ie. Taped foam or rubber plugs
- Mix concrete to specific mix designs and to the required consistency
- Place, vibrate and finish concrete as per the procedure
- Seal backs of freshly poured products, move and stack daily poured products for setting time
- Thoroughly clean mixing and casting tools, equipment and area
- Complete the daily Pouring Record form
Clearly label products and record Order progress, including:
- Labelling of pallets
- Completing Daily Schedule and Work Order forms.
- Monitor Casting materials and record needs on the Materials Request Board when material supplies fall below-established minimums.
On a daily basis, refer to Casting Schedule for items to be demoulded.
- Demold cast products after the designated setting time
- Inspect product for quality. Record any problems and report verbally to the Production Manager and take action accordingly
- Label, palletize and store product for curing per procedure.
- Label all pallets with Order information
- Complete the daily Demould Record form
- Clean and store moulds as per the correct procedure
- Complete the QC form for each demoulded casting
Concrete Finishing
To take the raw, cast concrete products and work on them by hand to transform them into beautiful objects. This involves:
- Hand-buffing and applying sealer
- Mixing coloured filler slurries and filling small holes in the concrete surface
- Assembly of the concrete products—gluing parts together and using caulking to fill joints • Grinding and smoothing out rough areas
Crate Building
- Cut lumber to specifications
- Use lumber to build crates to specifications.
Order Fulfilment
- Gathering items from inventory for shipment
- Packaging to ensure damage-free shipment
Metal product finishing
- Hand-buffing and applying colourant • Sanding
Glass Screen Building
- Assembling glass screens under supervision adhering to standards set out
The ultimate goal of each team member is to contribute to the delight and satisfaction of our customers. Our aim, indeed, is to make our customers happy. This means that every operation is developed and maintained with our customer’s experience at its core.
Quality – “the service and experience”
The entire premise of our company is that we achieve an unexpectedly high level of quality, transacted in a surprisingly simple process. This spans every facet of the company: our products, our services, our presentation, our ethics and our interactions.
People – “who we are”
Our culture supports team members in excelling in their particular roles, allowing and encouraging them to have ownership of and responsibility for their realms. We believe this leads not only to the team’s success but to greater job satisfaction.
Trust –
- THE KEY TO GOOD MANAGEMENT IS DEVELOPING MUTUAL TRUST AND RESPECT. AN OWNERSHIP ATTITUDE CAN ONLY BE EXPECTED IF THERE IS TRUST.
Communication –
- NOT ONLY WHAT WE DO, HOW IT MUST BE DONE AND BY WHEN, BUT WHY WE DO THINGS AND HOW THEY IMPACT THE LARGER GOALS
Training –
- WITH AN EMPHASIS ON CONTINUAL SKILL AND KNOWLEDGE IMPROVEMENT AND EFFICIENT AND DIRECT FEEDBACK